Shipping Policy

At Luna Pet Shop LLC, we strive to ensure that our products reach our customers quickly and safely. Below, we outline our Shipping Policy, which covers both domestic shipping within the United States and international shipping.

Domestic Shipping within the United States:

  • We use reliable third-party courier services to carry out shipments within the United States.

  • We are committed to processing and shipping orders as quickly as possible, usually within 3 to 7 business days from payment confirmation.

  • Estimated delivery times vary depending on the recipient’s location and the courier service used. However, we are not responsible for delivery delays caused by external factors or events beyond our control.

  • Shipping costs are calculated automatically when placing the order and are based on the weight, size, and destination of the package. These costs will be added to the total purchase amount and displayed before finalizing payment.

International Shipping:

  • We offer international shipping through third-party courier services.

  • Delivery times may vary significantly depending on the destination country and local customs regulations. We cannot guarantee exact delivery times for international shipments.

  • International customers are responsible for all applicable taxes, duties, and import fees according to their country’s regulations. These fees are not included in the shipping cost and must be paid by the recipient.

  • We are not responsible for lost or damaged goods during international transit. However, we commit to packaging products securely and properly to minimize any risk.

Shipment Tracking:

  • We will provide a tracking number once the order has been shipped. Customers will be able to track the status of their shipment (within the USA) using this number through the courier’s website.

Claims for Loss or Damage:

  • We are not responsible for lost or damaged goods during transit. We strongly recommend that customers purchase additional shipping insurance if they wish to protect their goods against loss or damage during transportation.

If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us through the channels provided on our website.